Overview
We are looking for an HR Shared Services Adviser to join the Colleague Contact team within Co-op Business Services (CBS). CBS delivers high-quality, reliable and cost-effective business services across Co-op. This role is based in Manchester city centre with hybrid working (home and office).
The role provides high-quality telephone, administrative and systems support to colleagues and external customers. It offers opportunities to develop a career in HR while gaining experience across a wide range of business areas in Co-op.
What you'll do
* Respond to queries and deal with requests professionally and sensitively
* Provide high-quality telephony and administrative support to colleagues
* Build and maintain relationships with key partners across CBS and the wider business
* Spot opportunities to improve processes and streamline ways of working
* Work to meet key performance indicators as a team and as individuals, supporting the wider Colleague Contact function
* Gain support and mentorship from experienced colleagues and demonstrate outstanding customer service skills
Qualifications
* Great organisational skills with a high level of attention to detail
* Strong communication skills and ability to manage sensitive situations with professionalism and confidentiality
* Good level of IT skills using a variety of systems and Microsoft Office
* A desire to develop a career within human resources
Benefits
* Competitive salary and great benefits package
* Annual bonus (based on personal and business performance)
* 28 days holiday (rising to 32 with service) plus bank holidays
* Pension with up to 10% employer contributions
* Subsidised onsite gym at Manchester HQ
* Coaching and training to support your career development
* Wagestream app for access to a percentage of pay as you earn
Role details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Human Resources
* Industries: Consumer Services
Note: This role is described by Co-op; applications may be closed early if filled.
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