The Burford Recruitment Company are working in partnership with an established and purpose-led company who are seeking an experienced and motivated Client Success Manager to join their team. Specialising in workplace culture improvement through a sophisticated SaaS platform and high-touch client support, the organisation serves a global client base across the UK, US and Europe, with a particular focus on the hospitality and SME sectors. This is an exciting opportunity to be part of a growing business that is committed to helping organisations create better workplaces, enhance employee experience and improve operational performance. Please note: This position is office based, located in a stunning rural Cotswold setting - your own transport is essential! The Role As a Client Success Manager, you will be responsible for delivering exceptional client service and supporting clients throughout their engagement with the company’s culture improvement programmes. You will play a key role in client retention, satisfaction, and ensuring a smooth user experience. Reporting to the Head of Client Success, your responsibilities will include day-to-day client communication, dashboard and data management, invoicing support, and close collaboration with internal teams to continually improve the client experience. Key Responsibilities * Manage incoming client enquiries via the support inbox, ensuring timely and professional responses ...