We have a fantastic new role! Working for a high-end property developer who renovates multi-million-pound properties to UHNWI across London. The role is to provide aftercare assistance to their clients, providing dedicated, confidential and highly organised support with property maintenance projects.
You will be able to coordinate contractors to go to properties needing maintenance support, including the following duties.
* Communicate between clients and contractors to arrange all types of maintenance and keep an accurate record on the maintenance schedule. Managing diaries. Check maintenance reports from contractors and advise clients of any remedial works required. Check and sign contracts for Aftercare package. Process weekly timesheets. Gather information from contractors for Aftercare renewals. Check invoices received and raised payment certificates. Keep a record of maintenance and remedial costs.
We are looking for a highly organised person with exceptional client service skills, the ability to work on several different tasks at once, a solution-driven mindset, and a high level of discretion.
Experience and skills required:
* Previous experience dealing with high end clients over the phone and email. Excellent computer skills, including proficiency in MS Excel and Outlook. Clear and articulate telephone manner. Strong English skills, both written and verbal. Have a robust and positive personality with the ability to work under pressure is essential. Ability to adapt and switch between tasks as required. Preferred experience with diary management systems, particularly SimPro. Familiarity with raising Purchase Orders and quotes. Experience in organising and managing sub-contractors.
The client has a fantastic, long-standing team that all works closely together. They host events across the year for their staff, and benefits include pension and Private healthcare.
The office is near Hendon station with good transport links from St Pancreas and Northern line.
The role starts five days a week in the office but doesn't offer some flexibility to WFH 1 day a week in the future