Overview
Our client is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis.
Responsibilities
* Providing expert assistance in resolving technical issues
* Troubleshooting both hardware and software problems
* Managing and maintaining support tickets
* Ensuring timely and efficient resolution of support requests
* Collaborating closely with internal teams to ensure seamless IT operations
* Documenting and logging support activities and resolutions meticulously
* Delivering high-quality customer service and support
* Maintaining our reputation for excellence in IT support
Qualifications / Requirements
* Strong troubleshooting and problem-solving skills
* Excellent communication abilities
* Ability to manage and prioritise multiple tasks
* Familiarity with retail sector IT systems (an advantage)
* Capability to work on a rotating shift schedule, including weekends
Note: This role is managed by Matchtech, a STEM Recruitment Specialist.
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