Tarmac Colchester, England, United Kingdom
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Tarmac Colchester, England, United Kingdom
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Job Introduction
Join Our Team as a Customer Service Coordinator – Make a Real Impact Every Day
Are you passionate about delivering exceptional customer experiences and looking for your next permanent opportunity? If you're a proactive and detail-oriented individual who thrives in a fast-paced, team-driven environment, we may have just the role for you. We're on the lookout for a
Job Introduction
Join Our Team as a Customer Service Coordinator – Make a Real Impact Every Day
Are you passionate about delivering exceptional customer experiences and looking for your next permanent opportunity? If you're a proactive and detail-oriented individual who thrives in a fast-paced, team-driven environment, we may have just the role for you. We're on the lookout for a Customer Service Coordinator to become a key part of our dynamic Customer Service Team, acting as the friendly and professional face of Tarmac in daily interactions with our valued customers.
Main Responsibilities
As a Customer Service Coordinator, you’ll work cross-functionally to ensure smooth and effective communication with customers, supporting their needs from initial contact through to resolution. Your responsibilities will include (but are not limited to):
* Taking ownership of customer enquiries and orders via phone and email, ensuring timely and accurate resolution
* Delivering a high standard of customer care, creating a positive experience with every interaction
* Performing data entry and sales processing with precision, maintaining accurate records throughout the day
* Collaborating with team members to exchange information and resolve issues efficiently
* Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
* Maintaining accurate customer data within the CRM system
* Communicating regularly with internal departments such as Finance, Depot, and Purchasing
* Supporting the delivery of in-demand products and contributing to business profitability
* Building strong relationships with key stakeholders, introducing new products and technologies
* Developing industry-leading product knowledge through training, research, and self-study
This is a Monday to Friday role with a rostered Saturday morning (worked from home). After successful training, the position offers the flexibility of hybrid working as part of a team rotation.
The Ideal Candidate
We’re looking for someone who brings energy, precision, and a customer-first mindset to the role. The ideal candidate will:
* Be confident using IT systems and quick to learn new tools (training provided)
* Have a positive, approachable attitude and strong communication skills
* Demonstrate resilience and tenacity under pressure
* Deliver first-class customer service with attention to detail
* Thrive in a fast-paced, collaborative team environment
Why Us
In addition to this rolewe also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:
* Bonus scheme
* Enhanced holiday entitlement
* Contributory pension scheme
* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
* Access to our Employee Assistance helpline for free and confidential advice
* Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
* Training and development opportunities
Interested? Why not click here to find out more? Go on... are you ready to build your future?
Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community .
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment .
#Tarmac #TarmacCareers #Customerservice #Customers #Orders
Tarmac Trading Limited
Tarmac Trading Limited
Attached documents
Job Reference tarmac/TP/67621/7057
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Business Development, and Accounting/Auditing
* Industries
Construction
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