Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job overview
An exciting opportunity has arisen for a Senior Administrator within Dynamic Health - the Musculoskeletal Physiotherapy and Specialist Services provider for Cambridgeshire. This is a fixed term part-time position of 30 hours a week. The position is based at North Cambs Hospital, Rowan Lodge, Churchill Rd, Wisbech PE13 3AB
Dynamic Health forms part of Cambridgeshire Community Services NHS Trust, we are proud to provide high quality innovative services that enable people to receive care closer to home and live healthier lives. Dynamic Health provides specialised community service across Cambridgeshire and Peterborough, for adults, experiencing muscles, nerve and joint issues. The team are passionate about delivering effective, evidence based, sustainable care for NHS users.
We operate across 6 sites with 3 Administrative locality hubs. This post is within the locality of Peterborough and Wisbech, where you will help provide a flexible, innovative administration service that underpins the effective delivery of Musculoskeletal Physiotherapy and Specialist Services provided by the CCS.
Our employee benefits include:
Excellent pension, maternity and sick pay schemes
Family friendly working patterns
Free parking
Retail & leisure discounts
Live Life Well Initiative
If you are looking for a challenge, enjoy variety in your work and wish to be part of a team striving to make a difference; we would like to hear from you.
Advert
We are looking for a self-motivated, positive and committed team member to join our service. It is essential that you are efficient, flexible, adaptable and able to demonstrate a tactful and diplomatic approach.
The role will require you to provide office and administrative support using our systems and processes to the MSK Physiotherapy Service and MSK Specialist Service. Initiative to handle/prioritise your own workload will be essential.
You will need to be able to work effectively, in what can at times be a pressurised environment supporting a team to achieve deadlines. You will have good knowledge of administration and possess strong organisational skills.
You will support your team and work collaboratively with other locality cohorts across the unit, reporting to the Admin Lead, to accomplish and deliver effective services for patients throughout Cambridgeshire and Peterborough.
Our ideal candidate is someone who is proactive about collaborating with their colleagues across the Trust to problem solve and overcome issues as they arise. They will be able to work using your own initiative and work on active improvement of patient pathways and wait times within the unit.
They would have a good working knowledge of Microsoft applications, Word, Excel, databases with desirable knowledge on SystmOne and the Electronic referral System (e-RS)
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 16th February 2026
Working for our organisation
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff - who, for the 7th year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
This post requires the post holder to work collaboratively across our sites as and when required.
To provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service.
This post requires to answer enquiries in a courteous and professional manner by telephone, ensuring all messages and information is communicated appropriately. This will require the post holder to make an independent judgement as to whether the message needs to be dealt with by a qualified practitioner. Judgement will also be required to ascertain whether the message warrants urgent action.
The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.
Maintain the waiting lists by:
1. Processing the routine triage of referrals for all localities and pathways (Specialist)
2. Responsibility for processing the urgent triage for all localities (Specialist).
3. Redirect referrals to other services, following clinical triage, such as referring to secondary care.
To attend to the process of Access To Records (ATR's) in relation to redacting and collating linking with Admin Lead and Clinical Lead.
Ensuring GP referrals are added to the relevant waiting lists and appointments are booked into the appropriate services via SystmOne.
Maintain and oversee SystmOne tasks lists on behalf of the MSK Service and liaising with GP's or admin staff within the GP practices as appropriate.
To process referrals on the Electronic Referral Service (eRS) and SystmOne to include the booking of appointments and the attachment and retrieval of appropriate clinical letters.
To assist with the B3 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too consultants letters, sending diagnostic requests, physio to specialist tasks, appointtment booking, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals.
To manage and maintain patient information as required by SystmOne.
Apply and maintain staff rotas on SystmOne with responsibility of recording annual leave, training days, non-working days and meetings.
Assist in the cancelling and rescheduling of clinic appointments on SystmOne in line with clinicians request for annual leave and sickness.
To attend and take minutes at meetings as required.
To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy.
Provide support with ordering stationery, clinical and ad hoc items using the relevant purchasing system and receipting orders following delivery.
To ensure scanning of documents and photocopying and managing post as required.
To provide reception support for the department as and when needed. This includes; liaising with patients, parents or guardians to arrange appointments, registering patients, obtaining diagnostic results and ensuring patients are booked in a timely manner and within the 18-week protocols.
To undertake any other duties appropriate to the banding and support the Admin Lead as required.
Support with projects / working groups and work with Administrators and Admin Leads to implement as and when required.
To be led by the Admin Leads to support with the Referral To Treatment (RTT) process.
To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the Datix system for investigation from the line manager.
Raise jobs with the estates team for any issues or concerns with the building.
On April 1st 2026, Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a single Trust. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
The specific role you are applying is with Cambridgeshire Community Services NHS Trust and if you commence your employment before the 1st of April you will transfer to the new organisation via TUPE - the Transfer of Undertakings (Protection of Employment) Regulations.
Certificate of Sponsorship
For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab)
UK Registration
For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab)
Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.
In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.
ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven't been successful on this occasion, but keep an eye on our vacancies as a job that's just right for you may appear