About The Role
Position: SIA Response Officer - Manchester Events
Hourly Rate: (Entry Level) £13.95 up to £14.95 (depending on role & location)
Schedule: Evening shifts 17:00-23:30
FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%.
We are looking for experienced Response Officers who champion our values to join our response teams keeping people safe at Co‑op Live and other event venues across Manchester. The ideal candidate will need a minimum of 3 years of experience working in event security. An SIA Door Supervision Licence is essential for this role.
Duties include:
* Assess the suitability of guests and monitor behaviour in line with policies and legal requirements.
* Ensure the venue operates to a safe capacity and crowds are dispersed appropriately.
* Patrol the venue and undertake occasional physical searches of guests.
* Require guests to leave the venue and/or refuse entry to guests when behaviour or suitability is not in line with house rules or policies, including physical intervention when necessary.
* Protect assets.
* Report and record details of incidents, searches and patrols.
Requirements:
* SIA Door Supervisor Licence
About You:
* Great customer service skills.
* Excellent verbal and written communication skills.
* Excellent interpersonal skills.
* Smart appearance with impeccable personal presentation.
* Ability to confidently de‑escalate and resolve difficult conflict situations.
* Keen eye for detail and the ability to stay vigilant to security risks.
* Comfortable working in arenas and busy spaces.
Benefits:
* Instant access to wages: you can draw on up to 50% of earned salary before payday.
* Latest software: making shift scheduling, team communications, and access to documents and payslips easier and user‑friendly.
* Discounts at high‑street retailers, gyms and more.
* Access to financial guidance.
* Ongoing training: accredited training provider with a variety of courses, qualifications and progression opportunities.
* Varied deployments across multiple industry sectors.
* ACS accredited.
* MIND Employer.
* Real Living Wage Employer.
FGH Security is committed to the fair treatment of its team members, potential team members and users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical or mental disability or offending background.
#J-18808-Ljbffr