About the role
Working Hours: A minimum of 30 per week - 18 hours for team supervisory tasks and 12 hours for client merchandising.
Rate: Team supervisory tasks at £14.25 per hour and merchandising tasks at £12.85 per hour.
Ideal recruitment area: Croydon, Caterham, Bromley.
Areas covered: Select postcodes within BR, CR, TN and SW.
How you'll deliver excellence
Team Leadership
* You’ll oversee day‑to‑day activity in your district, making sure all work is completed on time and to the standards agreed with our clients.
* You’ll manage and arrange merchandiser schedules for your district.
* You’ll support recruitment and onboarding for your district.
* You’ll train, support, and guide merchandisers so they're confident and capable in their roles.
* You’ll give regular feedback by celebrating great work and addressing any performance concerns early.
* You’ll be the main point of contact for your district and share timely updates through our feedback tools.
Compliance & Standards
* You’ll make sure everyone follows the correct processes, standards, and safety guidelines.
* You’ll ensure plans and schedules are accurate, realistic, and aligned with wider regional priorities.
* You’ll maintain strong admin standards and accurate data in all systems.
Merchandising
* You’ll ensure all merchandising and in‑store activity is completed correctly, following briefs and planograms where provided.
* You’ll ensure displays, products, and POS materials are set up properly and look great for customers.
Other Duties
* You’ll build positive relationships with store managers, in‑store teams, and internal support teams.
* You’ll support new initiatives and help your team adapt to new ways of working.
* You’ll look for opportunities to improve processes, execution quality, and the overall colleague experience.
What makes you excellent
* Strong planning, organisation, and time management skills with the ability to manage competing priorities.
* Proven ability to lead, motivate, and coach field‑based colleagues.
* Clear and confident communicator, able to engage stakeholders at all levels.
* Strong relationship‑building skills with internal and external partners.
* Previous retail, merchandising, or customer service experience.
* Confident using mobile and desktop systems for scheduling, reporting, and communication.
* Full driving licence and access to a vehicle.
What makes us excellent
* Incentive scheme.
* Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more).
* Life insurance.
* Flexible holiday and pay.
* Immediate access for you and your family to GroceryAid.
* Access to PAYM8, allowing you to access your wage before your payday.
* Unlimited refer a friend scheme.
* Regular performance reviews with access to over 400 learning resources and progression opportunities.
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