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Client:
The VPS Group
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
64403c22999b
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Helpdesk Advisor
Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.
Role Purpose:
What to expect:
* Communicating and liaising with Clients, Customers, Field Operations and other Central Operations colleagues in respect of the management of jobs.
* Provide excellent customer service and keep key stakeholders informed of progress using telephone, email and/or client portals.
* Use organisational skills to prioritise incoming and outgoing communications to ensure job progression and customer/client satisfaction
* Dispatching and chasing of all client quotations via email or portal.
* Dealing with urgent client queries or complaints effectively.
* Preparing jobs for invoicing.
* Escalating complaints where required.
* First point of contact for our customers, providing excellent service at all times.
* Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.
What we are looking for:
* Experience of working in a telephony based, customer focused environment.
* Excellent organisational skills with the ability to prioritise and multitask
* Excellent verbal and written communication skills with the ability to communicate effectively with customers and stakeholders
* Knowledge of Excel, Word, Outlook and Microsoft packages.
* Able to work collaboratively as part of a wider team.
* Able to work under pressure and to tight deadlines.
* Strong internal development and progression programme!
* Hard working and great company culture
* Social Events and Team Building!
* Days annual leave + Bank Holidays
* Christmas Party
* Refer a friend scheme
* Enhanced annual leave option - Buy & Self
* Life Assurance
* Enhanced Family Leave
* Competitive salary packages!
* Company Pension
Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.
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