About the Team
Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers to ensure that when a customer makes a purchase, business requirements have been met and the deal is transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and internal stakeholders, OM collaborates with teams upstream and downstream that handle quoting, license fulfillment, invoicing, and accounting.
About the Role
Accelerate the momentum of our global sales engine by turning complex contracts into operational reality. This role sits at the intersection of sales velocity and fiscal discipline, directly influencing company growth by ensuring frictionless fulfillment for our customers while maintaining absolute compliance across our systems. As an Order Management Specialist, your primary responsibility is to support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that arise during the bookings process, ensuring that we are able to fulfill orders in a timely manner, with as little friction as possible.
Responsibilities
* Utilize NetSuite, Salesforce, and Freshworks to administer processing of various sales orders and capture contract data.
* Partner closely with different sales groups to ensure transactional contracts are complete, accurate, and meet internal booking requirements.
* Review, approve, and reject quotes with a high level of accuracy and attention to detail.
* Fulfill software subscription orders with guidance from teammates and technical resources.
* Collaborate cross-functionally with Rapid7 Legal, IT, Commissions, Revenue Accounting, and Accounts Receivable to resolve issues.
* Triage inquiries, troubleshoot problems, and provide direction to cross-functional business units regarding customer issues.
* Participate in cross-functional projects that drive operational efficiency to support global scalability goals.
* Assist in the testing and implementation of new system functionality and SKUs to expand our operational footprint.
Qualifications
* Experience working in a sales operations, customer service, or finance-related function.
* Demonstrated ability to navigate ambiguity and adapt effectively to evolving priorities, processes, and business needs in a dynamic, fast-paced environment.
* Strong sense of ownership and accountability, consistently taking responsibility for outcomes, driving issues to resolution, and delivering high-quality results with minimal oversight.
* Exceptional communication skills demonstrated through channels like email, Slack, and internal meetings.
* Proven attention to detail when managing complex documentation or transactional processes.
* Collaborative approach to problem-solving when navigating cross-departmental bottlenecks.
* Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment.
* High level of comfort navigating CRM and ERP technologies like NetSuite and Salesforce.
* Capacity to partner effectively with teammates and stakeholders across different global time zones.
Core Value Embodiment
Embodies our core values to foster a culture of excellence that drives meaningful impact and collective success. We believe the best ideas and solutions come from multi-dimensional teams and a variety of backgrounds and professional experiences.
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