Spa Assistant Manager - Orpington
Job Title : Spa Assistant Manager
Hours : 24 hours per week
Rate of Pay : 14.50 per hour
Location : Orpington
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences?
If so, Bannatyne's luxurious spa invites you to join our team as an Assistant Spa Manager!
Our Perks:
B-fed - complimentary lunch or breakfast. Flexible schedule.
28 days annual leave increases with tenure. Free gym membership.
Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training. Mental Health, Well-Being and EAP Services.Length of Service Awards. Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of an Assistant Spa Manager:
Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests. Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction. Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
Maintain the highest standards of cleanliness, safety and customer service. Assist with managing inventory, budgets and scheduling to ensure efficient spa operations
Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent. Have dynamic interpersonal skills and a customer focused attitude.
Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email. Proven experience of delivering excellent customer service.
Be flexible and proactive in managing multiple priorities. The ability to make decisions, solve problems and take appropriate action.
The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had Knowledge of ELEMIS products and treatments. It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you'll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.
Ready to take the next step in your career? Apply now and become part of the Bannatyne family.
Join us at Bannatyne, where wellness is our passion and our people make it happen!