Operations Manager - HVAC Plant Hire Redditch, West Midlands £50,000 - £55,000 per annum plus car allowance We are seeking a highly capable, decisive, and proactive Operations Manager to join our client, a fast-paced, UK-wide HVAC emergency hire business. This pivotal role ensures the seamless, efficient, and responsive delivery of services, particularly during high-pressure, time-critical situations requiring rapid mobilisation, resource coordination, and clear communication with clients and teams. Key Responsibilities: Act as the trusted deputy to the Head of Operations, providing leadership across multiple UK regions. Step in during absences or peak workloads to ensure continuity of operations and service excellence. Lead the design and execution of strategic operational initiatives to enhance efficiency, responsiveness, and customer satisfaction. Oversee asset management, scheduling, and deployment of engineers, ensuring optimal utilisation and service delivery. Drive inventory control, PDI, and equipment readiness, guaranteeing reliability for emergency hire projects. Manage end-to-end operational functions including production, planning, engineering, warehousing, dispatch, and procurement. Implement continuous process improvements and SOP updates to strengthen operational performance. Drive measurable improvements in cost control, customer satisfaction, first-time fix rates, and behavioural compliance. Use audit observations and performance data to actively challenge, coach, and, where necessary, correct behaviours. Serve as a key escalation point, resolving urgent operational challenges efficiently and decisively. Participate in the on-call rota, providing rapid guidance and resource coordination during critical incidents. Ensure high-priority projects meet SLAs, safety standards, and client expectations every time. Promote fault reporting and incident management, ensuring all operational issues are logged, addressed, and used to drive improvements. Skills & Experience Proven operational leadership in HVAC, plant hire, technical services, or another fast-response, high-pressure industry. Exceptional leadership, communication, and decision-making skills under pressure. Highly organised, solutions-focused, and performance-driven, with the ability to manage multiple priorities simultaneously. Comfortable taking ownership beyond standard hours, including active participation in on-call support. Demonstrated ability to drive operational excellence, process improvements, and team development on a national scale. Ambitious leaders who are ready to make a real impact, champion safety, deliver exceptional service, and elevate operational performance. On offer is a permanent position, paying a basic salary of between £50,000 - £55,000 per annum plus car allowance, pension and healthcare. To apply for this position please click 'apply now' to forward your CV.