Role: Service Adviser
Location: Basildon
Salary: Up to £36,000
We are looking for a highly organised individual with a strong background in the motor industry. We're searching for a Senior Service Adviser to join this friendly team near Basildon. If you've excelled as a Service Advisor or have solid experience in a service, maintenance, or repair environment, we want to hear from you!
In this role, you'll be a key player in ensuring our technical processes run smoothly and efficiently. Your expertise will be vital in supporting our operations and maintaining high standards.
What we're looking for:
* Essential experience as a Service Advisor within the motor industry, or a proven background in a service, maintenance, or repair environment.
* Exceptional organisational skills and the ability to manage multiple tasks effectively.
* Ensuring all technical documentation is current and accessible to the workshop team
* Be able to Identify and communicate supplementary parts required for repairs.
* Acting as a key point of contact for customers, providing updates on repair progress, delays, and additional work required.
* Explaining technical issues and repair processes to customers in an understandable way.
* Ensuring that all processed information and completed work adheres to company standards, manufacturer guidelines, and relevant safety regulations.
* Utilising workshop management systems (e.g., Audatex) for quoting, invoicing, scheduling, and record-keeping.
* Handling customer queries and complaints efficiently and professionally.
* Strong time management skills to meet deadlines and prioritise workload.
* A keen eye for detail and a commitment to accuracy.
The details:
* Location: Basildon
* Salary: Up to £36,000
* Hours: Monday to Friday, 47.5 hours per week
If you're a proactive and technically astute Senior Service Adviser ready to hit the ground running, we want to hear from you!
Click Apply Now and one of the team will be in touch to discuss the Senior Service Adviser position near Basildon.
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
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