An exciting opportunity has arisen to join the team at Ryder & Dutton as a full time Customer Relationship Manager in our Mortgage Support Team based at Head Office. If you are have an enthusiastic and flexible attitude and are organised, then you could be the person we are looking for.
Job Description
Customer Relationship Managers are skilled communicators who promote our Brand and our services by maintaining long term relationships with our key customers to generate further business opportunities. You will constantly identify opportunities to grow the customer base through our CRM system and processes and you should also be strategic and analytical to ensure maximum client satisfaction. You will be responsible for engaging with customers to build and maintain profitable relationships with our key customers. You will need to identify our customers individual needs and match their requirements with our latest products and/or services in order to increase sales opportunities and expand the customer base by upselling or cross selling.
To succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organisation. You are expected to deliver your responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Customer Relationship Managers are also expected to show initiative, managing priorities and own time along with problem-solving skills.
Key responsibilities:
* Responsibility for managing our remortgage leads – ensuring that weekly, bi-weekly and monthly merge emails are all sent, clients are called and texted in agreed timeframes to maximise the number of appointments in any month. These are existing clients and no ‘cold calling’ involved.
* Keep accurate records of which appointments have been booked, and which clients have asked to be removed from our database
* Getting customers ‘appointment ready’ using our CRM system and completing a basic fact check
* Contacting and keeping in touch with advisers clients from their general appointments to assist with their nurture journey and pass the lead back to the adviser when the client becomes ready to proceed
You will need:
* Excellent interpersonal and communication skills.
* Proficient in all Microsoft applications and CRM management systems
* Superior product knowledge.
* A team player
* Maintain a positive attitude focussed on customer satisfaction.
* Advanced Administration and/or soft sales selling experience
What’s in it for you:
* Be part of an award winning team
* Uncapped Commission
* Full Training and Development
* Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, and a day off for your Birthday
* Annual Company awards dinner
If you believe this role is for you, we’d love to hear from you. Please email us your CV and covering letter to let us know why you’re the right person for the role.
Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.