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We are looking for a hardworking, talented, and experienced individual to join our sales team at Albert's Schloss Liverpool as a Reservations Manager.
What you'll be doing
1. Lead reactive incoming business via the website, phone, and Outlook.
2. Support the Sales Manager in handling large event inquiries.
3. Manage incoming phone calls effectively.
4. Upsell packages, pre-orders, and bolt-ons to increase SPH on bookings.
5. Organize bookings with considerations for allocations, pre-orders, run sheet notes, and hand over to operations.
6. Assist with seasonal corporate showcases alongside the Sales Manager.
7. Support agency and corporate venue FAM trips.
8. Work evening and weekend shifts as part of the team during off-peak times.
Who we need
* Experience in a senior sales role is essential.
* Experience in B2B and corporate account management.
* A passion for hospitality and a desire to excel.
* Organized and computer literate.
* Excellent communication and written skills.
* Experience with Collins booking system.
* Outstanding phone manner.
Who we are
Albert's Schloss is part of the Mission Mars Group, operating venues like Albert's Schenke, Rudy's Pizza, and Albert Hall.
Our Bavarian bier hall and alpine-inspired restaurant offer a retreat with roaring fires, Europe's finest bier, Bavarian dishes, and nightly entertainment, inspired by travels across Alpine Europe.
Rated as a 'World Class' place to work in 2024 by Best Companies, we invest in our people and uphold values of Fun, Authenticity, Positivity, Initiative, Neighbourliness, and Commitment.
Visit us at www.albertsschloss.co.uk
Rewards
* 50% off at all Mission Mars venues for you and friends.
* Dreams Machine - a chance to win money for your dreams.
* Loyalty bonus scheme.
* Invitations to parties, including Christmas awards, summer BBQs, and football tournaments.
* Access to mental health and well-being support 24/7.
* Training with over 38 courses for various roles and levels.
* Annual workshops at exciting locations.
* Trips to UK and overseas partners for learning and fun.
* An inclusive culture that values your ideas.
Candidate Information
We aim to respond within 7 days. Successful candidates will be contacted for an interview.
We are committed to an inclusive and accessible recruitment process. If you need adjustments, contact us at careers@wearemissionmars.com.
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