Technical Escalation and Operations Coordinator - 3 months FTC
️Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: up to £30,000 per annum Dependant on experience
Location: Hybrid - New Milton
This role is UK-based, and any hybrid/remote work must also be within the UK.
Start Date: ASAP
Internet speed requirement: 5 Mbps upload and 15 Mbps download
Appello Perks
* 161 hours holiday per annum
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
* 24/7 employee assistance programme via an accessible app
* Family and friends’ discounts on services & products
* Pension Scheme, up to 4% company match
* Free on-site parking
ABOUT YOU
Experience: 2-3 years in a similar role involving project coordination or operations management
Technical Knowledge: Basic technical understanding to communicate effectively with the Technical Team
Project Management: Experience is advantageous but not essential
Excel/Reporting: Familiarity with spreadsheets and reporting is beneficial
THE ROLE
Manage technical team project schedules to meet business priorities. Provide performance reports and analysis to identify trends and support continuous improvement.
Experience in project or operations coordination.
Technical understanding preferred for effective communication with the Technical Team.
Experience in project management is a plus but not mandatory.
Proficiency in spreadsheets and reporting is advantageous.
Main Responsibilities and Activities
* Manage team workload by assigning tasks and overseeing daily operations to meet demands.
* Oversee escalations, ensure prompt resolution, and communicate updates.
* Ensure SLA adherence by monitoring response times and progress.
* Coordinate technical projects, planning and scheduling in line with priorities.
* Report on team performance, identify trends, and support strategic planning.
* Identify process gaps and work on improvements.
* Communicate escalations clearly and timely to stakeholders.
READY TO APPLY
If interested, upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at the Appello group. Join us during this expansion phase for career growth opportunities.
We are committed to equal opportunities and welcome all applicants regardless of beliefs, race, sex, marital status, age, or disability.
For assistance during recruitment, contact the careers team at 01425 626337.
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