The role: Responsible for supporting and maintaining the company's business systems, ensuring these operate effectively and efficiently, and managing a team.
Manages the provision of a service desk to support operational and support service teams in their use of the systems.
Manages and supervises staff allocated to the role.
Analyzes and reports on support calls raised by users, proposing and implementing actions to address issues.
Works closely with a range of stakeholders across the business.
Provides support and ad hoc training to staff in the use of business systems.
Produces quality written procedures, user manuals, and guides to support system operation and maintenance.
Collaborates with internal IT teams and third-party suppliers.
Assists on system development projects.
Follows change control procedures, ensuring approval for changes, updating documentation, modifying business processes, and performing system changes in a planned and controlled manner.
Contributes to active user engagement through forums and internal user groups.
Required Skills and Experience
* Staff supervision experience
* Report writing skills, including use of BI reporting tools
* Experience manipulating large data sets in Excel
* Advanced SQL skills
* Experience delivering training and producing training documentation
About the Role
Are you looking for a new challenge and ready to lead in shaping the future of care? Care UK, an award-winning private care company with over 160 care homes across the UK, is seeking a dynamic Senior Analyst to join our vibrant team.
At Care UK, we are committed to providing exceptional care, with values of Caring, Passionate, and Teamwork at our core. Our success is built on our people, and we aim to find talented individuals to join us on our journey.
Join a growing organization dedicated to outstanding care, collaborate with a diverse team, enjoy competitive salary and benefits, and make a meaningful impact on residents' lives.
We are committed to recruiting diverse talent who share our passion for helping others. If you're ready to elevate your career and be part of something extraordinary, we want to hear from you!
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