Immediate Manager: OPERATIONS MANAGER NORTH – FOOD SERVICES
JOB PURPOSE
In your role you will be responsible for supporting contract managers to grow and develop their food to go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits.
You will also be responsible for delivering the facility fee budget assigned to your area.
MAIN ACCOUNTABILITIES
* Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver.
* Manage franchisor regulated training & development programmes.
* Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses.
* Conduct bi-weekly visits to stores to appraise compliance to brand standards and training.
* Conduct Quarterly visits at identified hot food locations within geographical region completing SAS food standards.
* Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food operations manager to bring store back into compliance.
* Deliver brand training courses for MFG team.
* Understanding the retail & forecourt operation and how this works alongside food services.
* Maintaining relationships with key stakeholders in MFG and franchise brands.
* Attend & present in monthly team meetings.
* Attend weekly Operations and Food on the Go meetings
* Assist with the launch of developments that include hot food in your geographical area.
* You will be expected to cover other Area Managers as and when the business requires.
WORK CONTEXT
The post is field based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements.
COMMUNICATIONS
Internal Contacts:
* Food Services Operations Manager
* Head of operations food services
* Retail Director
* Commercial Director
* Food Service Director
* Customers / Clients
* Directors
* Regional Managers / Area Retail Managers
* Accounts Department
* Other Head Office Personnel
External Contacts:
* Representative(s) from external suppliers
* Contract Managers
* Contractors
* Customers
COMPLEXITY
The main sources of complexity are:
* Ensuring that customer expectations are met/exceeded in a fast moving/volatile business market
* Being able to communicate with customers, contract managers, contractors and third‑party suppliers
KNOWLEDGE AND SKILLS REQUIRED
* Strong communications skills
* Excellent planning & organisation skills
* Ability to work independently or as part of team
* Fast pace high volume QSR experience (Burger King, McDonalds or KFC)
* Minimum 2 years in QSR at Managerial level
* Ability to control process for delivery of excellent service
* Understanding of relevant legislations
The Company
MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms.
We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.
The Benefits
* Life Insurance
* Enhanced Pension Scheme
* Employee Assistance Programme
* Training & Development
* Employee Recognition Scheme
* Online Discounts
Our People
Nevinda Sanka Silva,
Regional Manager
"Joining MFG has provided me with an exceptional opportunity to contribute to our company’s ambitious expansion plans, as we continue to manage existing MFG sites and integrate new Morrisons fuel stations into our network. At MFG, we are dedicated to delivering exceptional service and a dual-fuel strategy for the future of mobility across the nation."
Vicki Pitcher,
HSE Manager
"MFG has provided me with the opportunity and training to develop in the direction of my chosen career path. I now support the infrastructure team and am working in a more Health and Safety focused role. I have completed the IOSH Managing Safely Course and MFG supported me in completing my NEBOSH qualification."
Maria Eaton,
Finance Director – Finance Operations
"MFG always identifies and rewards great performance. Employees are passionate about the business and the role that they each play in making it a great success."
Nick Perduno,
EV Programme Manager
"MFG has given me a fantastic opportunity to help our ambitious plan of rolling out ‘EV Hubs’ across the country. The company’s successful growth whilst remaining relatively small, in respect of staff numbers, creates a feeling of working for a ‘family business’ and being part of that family."
Where to find us:
10 Bricket Road, St Albans, Hertfordshire, AL1 3JX
#J-18808-Ljbffr