JOB PURPOSE: We are looking for an energetic, customer-driven Self-Store Manager to take ownership of the day-to-day operations of our self-storage facility while actively growing new business within the local community. This is a hands-on role combining site management, customer service, and proactive sales. KEY RESPONSIBILITIES: • Take full responsibility for the daily operation and performance of the self-storage facility • Drive revenue growth for both the storage site and the local moving service through proactive sales and lead conversion • Carry out home visits from qualified leads to identify customer needs and increase branch revenue • Handle customer enquiries, bookings, contracts, and payments • Deliver a consistently high standard of customer service, ensuring every customer has a positive experience • Maintain site security, cleanliness, and health & safety standards • Conduct regular unit inspections and basic maintenance checks • Manage stock availability • Deliver excellent customer service at all time • KPI’s: • Maximizing every customer lead to increase branch revenue via bookings. • Price accurately in accordance to demand in order to create long term storage occupancy • Achieve company targets with effective management of P&L review SKILLS, KNOWLEDGE & EXPERIENCE: • Experience of Self-store & warehouse stock control procedures. • Proven ability to manage, motivate, and coach a small team • Good understanding of health & safety legislation and best practice • Excellent IT and administration skills. • Experience in sales, lead generation, or after-sales customer service is highly desirable • Hold a valid and current UK driving licence. • Holder of valid First Aid Certificate (desirable).)