Senior Pension Administrator - OX4 2SUNumber of Positions: 3Contract Type: PermanentSalary: £34434 - £37280Working Hours: 37Location: OxfordshireBusiness Unit: Financial & Commercial Services
About us
Are you looking for a role where your work makes a real difference to people’s lives?
Our Pension Services Team supports members of the Local Government Pension Scheme (LGPS) and the Firefighter Pension Schemes. We are proud to offer a reliable, high‑quality service — and we are looking for enthusiastic Senior Pensions Administrators to join our team.
About the Role
You’ll join a friendly and supportive group of colleagues who help administer pension benefits for thousands of members across Oxfordshire. The work is varied: you’ll solve problems, support others, speak with employers, and help ensure accurate and timely pension payments.
We value learning, kindness, integrity, responsibility and innovation. These values guide everything we do and reflect the positive impact we aim to make every day.
What You’ll Be Doing
In this role, you will:
* Administer pension benefits in line with LGPS and/or Firefighters' Pension Scheme Regulations
* Support and mentor colleagues, offering technical advice
* Validate and update member data using the Altair pension system
* Carry out complex calculations — using the system or manually
* Work closely with employers, payroll teams and HR to maintain accurate information
* Provide clear and helpful guidance to scheme members by phone and in writing
* Support key processes such as year‑end tasks, CARE updates and pensioner payroll
* Represent Pension Services at meetings or induction sessions when needed
If you enjoy a mix of analytical work and customer contact, this role will suit you well.
About You
We would like to hear from you if you:
* Have strong experience in LGPS or Firefighter pension administration
* Can use the Altair system (or equivalent) with confidence
* Have good IT skills, especially in Word, Excel and Outlook
* Are comfortable working with numbers and solving problems
* Communicate clearly and deliver excellent customer service
* Can work flexibly — both independently and as part of a team
* Handle confidential information professionally and follow GDPR requirements
Experience with payroll processing, online portals or pension‑related qualifications is helpful, but not essential.
Salary & Working Arrangements
Salary: £34,434 – £37,280 (Grade 9)
Hours: 37 per week
We support flexible and agile working. The role is based at Kingsgate, Oxford (OX4 2SU), with a blend of office and remote work depending on service needs.
Interested? Let’s Talk
If you’d like an informal chat about the role, please contact:
* Rachael Salsbury –
* Xaviah Bailey‑Bell –
* Julie Skelly –
Before You Apply
You are welcome to use AI tools for support, as long as the information you provide is accurate, truthful and your own.
To be considered for shortlisting, you must complete a full supporting statement that clearly demonstrates how you meet the essential criteria. CVs can be uploaded as supporting documents but cannot be used as the application itself.
Rewards and benefits
* Culture of flexible working
* Technology to support agile working where role permits
* up to 32 days holiday plus bank holidays
* Option to ‘buy’ additional holiday
* Employee Assistance Programme including access to health and wellbeing support
* Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
* Enhanced family friendly policies
* Local and national discounts for shopping and travel
* Great learning and development opportunities to support your ongoing development
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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