Helpdesk Administrator – NG Bailey
NG Bailey is looking for an experienced Helpdesk Administrator to provide administrative support to the operational team on our prestigious SETL – South East Trains Limited contract.
Location
Rochester, Kent
Responsibilities
* Assist Contract Supervisors and Contract Manager with account/contract management.
* Coordinate NGB Engineers through effective use of the CAFM system for planning and scheduling.
* Monitor contract performance and overall service delivery trends using the CAFM system.
* Track and monitor SLA’s for reactive and preventive maintenance tasks.
* Track statutory compliance for the Hard FM Engineering team.
* Assist in producing all operational, commercial and client-required contractual and compliance documentation.
* Coordinate record‑keeping to ensure timely updates in the document control centre.
* Support production and upkeep of all contractual documentation.
Qualifications
* Experience and knowledge of CAFM systems (desirable, training provided).
* Ability to prioritise and multi‑task under strict deadlines.
* Strong liaison skills with engineers, sub‑contractors and maintain work standards.
* Analytical and methodical problem‑solving skills.
* Educational qualifications in Mathematics and English Language.
* IT literacy in Microsoft Word and Excel for detailed reporting.
Benefits
* Salary £28k‑£32k depending on experience.
* 25 days holidays plus public holidays.
* Pension with employer contribution.
* Sick pay.
* Personal wellbeing and volunteer days.
* Private medical insurance.
* 24/7 employee assistance programme.
* Flexible benefits (dental, gym membership, travel insurance, etc.).
* Personal development programme.
Next Steps
Apply online or contact Jonathan Lindley at Jonathan.Lindley@ngbailey.co.uk for more information.
About NG Bailey
Founded in 1921, NG Bailey is a leading independent engineering and services business in the UK, with a turnover of £500m and 3000 employees. We deliver innovative solutions across the building and infrastructure sectors.
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