Service Delivery Manager - Gloucester/Cheltenham
Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.
Role Summary:
Based within Cheltenham, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.
Key Responsibilities:
Manage supply chain and subcontractors proactively
Act as main contact for contracts
Lead and support on-site coordinators
Ensure timely stock distribution and purchase order authorisation
Train Trust staff on company systems
Maintain clear communication with Trust, suppliers, subcontractors, and teams
Support surgical units with administration and purchasing
Provide data analysis and assist with clinical trials when required
Attend key meetings with Trust and suppliers
Skills and Experience:
Excellent interpersonal, written, and verbal communication skills
Strong IT skills, including MS Office and data handling
Highly organised with strong time management and prioritisation abilities
Ability to work well under pressure and meet tight deadlines
Self-motivated with excellent customer service focus
UK driving license desirable
Benefits:
26 days annual leave plus UK bank holidays
Pension scheme with 5% employer contribution
Discretionary bonus scheme
Private healthcare (Aviva & MediCash)
Enhanced maternity and paternity packages
Company sick pay
Bike2Work voucher scheme
Be part of a dedicated team delivering trusted healthcare services. Apply today!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy