Vitality Stockport, England, United Kingdom
Overview
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The Provider Operations Co-ordinator provides professional, efficient, courteous, and accurate front-line telephone and administration service to all Healthcare Providers, working independently and to standard procedures. The Provider Operations Team supports Vitality’s Healthcare Providers and assists in the first contact resolution of their queries. This role involves a high level of technical expertise across all areas of the business and building positive relationships with Healthcare Providers. The role includes assisting the other provider teams with the implementation of the management strategy, effectively managing professional costs to ensure VitalityHealth members have access to high quality, affordable healthcare. The post holder will provide a high-quality administration service within the team, whilst being able to work under their own initiative and with a variety of teams and stakeholders across the Clinical Operations Division and the wider business.
Team - Clinical
Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week. Monday–Friday. Flexible working discussed.
Responsibilities
* Provide a professional, efficient, courteous and accurate Customer Service
* Achieve set targets for productivity and quality
* Maintain consistent attention to detail and a high-quality administration service
* Assist Healthcare Providers by addressing queries directly or escalating to an appropriate Clinical team member
* Assist in the management of Customer (specialist and policyholder) complaints
* Co-operate in the promotion and implementation of EDI billing and BAC’s payments with all Healthcare Providers
* Act as the point of contact for providers regarding recognition and ensure issues are resolved
* Assist in the registration of new Healthcare Providers in accordance with company recognition criteria
* Provide information such as newsletters, mail shots and information guides to providers
* Ensure communications are clear, fair and not misleading
* Undertake relevant training on systems, processes and regulatory requirements
* Identify and escalate risks that impact the business, customers or third parties
* Carry out audits and provide feedback
* Promote a culture of continuous improvement across processes
* First point of contact for all Healthcare Provider queries
What you need to thrive
Essential
* Good general standard of education (GCSEs or equivalent)
* Previous experience in a customer facing role
* PC literate with good knowledge of Word and Excel
* Excellent verbal and written communication skills
* Ability to work under pressure and manage own time
* Ability to build relationships with healthcare providers and other stakeholders
* Politically agile with ability to manage conflict
* Able to deliver in changing environments
Desirable
* Private Medical Insurance business knowledge
* Knowledge of medical terminology
What’s in it for you?
* Bonus Schemes – A bonus that regularly rewards you for your performance
* A pension of up to 12% – We will match your contributions up to 6% of your salary
* Vitality health insurance – With its own set of rewards and benefits
* Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
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