CONTRACT MANAGER – Contract Cleaning
Patch: Basingstoke, Farnborough, Bournemouth and Salisbury
Salary: £35,000 + Company Car + Bonus + 35 Days Holiday
Join an Award-Winning Business That Puts People First
We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For.
Founded in 1986, we’ve grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these.
As we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a portfolio of accounts in the south.
The Opportunity
We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
What You’ll Be Doing
* Contract/Site Management of cleaning staff
* The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
* Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
* To ensure all client queries and complaints are dealt with in a timely and effective manner.
* To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
* Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
* To assist the sales team as and when required.
* To ensure adequate supplies are onsite.
* To recruit, induct and train new staff.
* To resolve any disciplinary/ grievance matters in line with company policy and procedure.
* To provide guidance, coaching and training to managers and supervisors.
What We’re Looking For
* Experience in managing multiple commercial cleaning accounts
* Strong management style with experience in recruitment, on-boarding, training and development
* Passionate about people
* Health and Safety qualification or experience in this area
* Client liaison and presentation experience
* Full clean driving licence
The Package
* £35,000 basic salary
* Performance bonus
* 35 days holiday (including bank holidays)
* Company Car or Car Allowance
* Flexible working
Why Join Us?
* Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
* Equal Opportunities Employer who promotes diversity.
* Innovative Approach to the Employee Journey
* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business