Description Assistant Housing Officer Permanent Grade B - £28,598 - £34,434 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week About the Role We are seeking a proactive and customer-focused Assistant Housing Officer to support the delivery of high-quality housing management services. This role plays a key part in sustaining tenancies, supporting resident welfare, and ensuring safe, well-managed neighbourhoods. Working closely with Housing Officers, tenants and partner agencies, you will provide frontline support, respond to enquiries, investigate issues and contribute to positive outcomes for residents and communities. What You’ll Be Doing Support the delivery of a responsive housing management service focused on tenancy sustainment and resident wellbeing. Respond to tenant enquiries, complaints and service requests, managing expectations and resolving issues effectively. Carry out scheduled and responsive visits, gathering evidence and assessing customer needs. Maintain accurate case records, reports and documentation using corporate IT and case management systems. Provide advice and guidance on housing-related matters through a variety of communication channels. Identify safeguarding concerns and make appropriate referrals in line with policies and procedures. Ensure compliance with health & safety, equality and data protection requirements. About You You will be organised, empathetic and confident working directly with residents, with a strong commitment to customer service and community outcomes. You Will Have: Experience working in housing management, maintenance or a customer-facing service environment. Knowledge of housing or neighbourhood management policies and common tenancy-related issues. Strong communication skills, with the ability to engage effectively with diverse customers and stakeholders. Ability to manage competing priorities and remain calm in challenging situations. Experience maintaining accurate records and preparing clear written correspondence or reports. Good IT skills, including the ability to input, retrieve and manage information within systems. A good standard of English and Mathematics. Why Join Us? Play a key role in supporting residents and helping sustain successful tenancies. Gain valuable experience across a wide range of housing management activities. Work closely with Housing Officers and partner agencies to improve community outcomes. Contribute to services that directly impact neighbourhood quality and resident wellbeing. Be part of a supportive, collaborative and community-focused team. Develop your skills through training, development and career progression opportunities. Work within an organisation committed to equality, safeguarding and excellent customer service. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing&64;birmingham.gov.uk A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - RM-00036507-Assistant Housing Officer -Job Description.pdf