Job Description
The IT Support Technician provides first and second line technical support to staff, partners, and consultants.
Responsibilities include diagnosing and resolving IT issues, maintaining hardware and software, supporting standard and bespoke applications, and contributing to IT operations across multiple office locations as part of the Desk-side Support team.
Key Responsibilities
1. Deliver 1st/2nd line support, logging and resolving incidents efficiently.
2. Maintain and troubleshoot hardware (PCs, laptops, tablets, phones, printers, etc.).
3. Support installation, maintenance, and updates of software and systems.
4. Manage user accounts, permissions, and device security.
5. Monitor backups and escalate failures as needed.
6. Support onboarding/offboarding processes including provisioning and decommissioning equipment and accounts.
7. Liaise with third-party vendors for support issues.
8. Assist with maintaining IT documentation and inventories.
9. Ensure meeting room equipment is operational through routine checks.
Technical Skills
10. Experience with helpdesk/ticketing systems.
11. Active Directory, MFA, Windows 10/11, and Microsoft 365 support.
12. Knowledge of mobile device management (iOS, Intune).
13. Understanding of imaging/build processes and backup software.
14. Desirable: Legal software, Microsoft Exchange (2019/Online).
Qualifications
15. GCSEs (Maths & English) grade A–C or equivalent.
16. Minimum Level 2 IT qualification (e.g., A+, BTEC); Level 3 preferred.
17. ITIL Foundation and Microsoft certifications desirable.
Other Requirements
18. Valid UK driving licence (travel required).
19. Strong communication, organisation, and problem-solving skills.
20. Professional, proactive, and customer-focused with a desire to grow in IT.
INDC Apply
21. Apply