Overview
Package: Basic £70,000-80,000 + Bonus + benefits
Industry: FinTech SaaS – Mid Market & Enterprise
Why: Huge growth potential in EMEA and a scaling business
* Do you have Customer Success experience working with complex high value larger mid-market / enterprise clients?
* Do you have experience working with Banks, Lenders, FS Firms?
* Do you want to join a scaling business and global reach?
Our client is a leading Global FinTech SaaS vendor with a reputation for industry leading solutions. You will be joining as they continue to scale their EMEA operation following significant recent investment. You will be joining a business of over 1000 people globally, where people have excellent longevity and a mature autonomous working culture.
Their FinTech solutions are there to support companies with large lending operations so mainly aimed at companies within financial services such a banks, asset finance provider, automotive lenders and equipment finance providers and is sold at a Mid-Market to Enterprise level with higher AOV’s and longer sales cycles. Their customers rely on them to help protect and scale their financial organisations by streamlining process through technology.
Role and Responsibilities
* Collaborate with regional leadership team to establish the vision for long and short-term opportunities to develop customer relationships and increase satisfaction
* Work in a consultative manner with clients to make sure they are seeing ROI and value.
* Expand the relationships with existing customers by proposing solutions that meet their objectives
* Relationship Management: Build and maintain strong, long-lasting partnerships with key client stakeholders and executives.
* Customer Success: Proactively engage with customers to ensure they derive maximum value from products.
* Strategic Advisory: Lead quarterly business reviews (QBRs) and participate in steering committee meetings.
* Internal Liaison: Collaborate with Support, Product, and R&D teams to improve customer experience and communicate feedback.
* Track key account metrics and share regular progress reports and forecasts with key stakeholders using key account metrics
* Implementation Support: Communicate implementation processes to customers to build confidence.
Experience Required
* 3+ years of experience within a Customer Success role working for a FinTech organisation
* Experience working with Mid-Market and Enterprise FS companies
* BS/BA in related discipline or equivalent experience
* Proven experience as a Customer Success Manager, Relationship Manager, or Account Manager
* Experience in developing relationships and providing solutions based on customer needs
* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
* Excellent organisational skills
* Demonstrated problem-solving
* Experience working effectively across global teams and stakeholders
* Comfortable navigating ambiguity and being solution-oriented
* Customer focused, results oriented, strategic mindset, and strong critical thinking and problem-solving skills.
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