Join to apply for the Community Volunteering Manager role at Make-A-Wish UK
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Join to apply for the Community Volunteering Manager role at Make-A-Wish UK
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This range is provided by Make-A-Wish UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Reading with Hybrid working
Candidates need to be comfortable travelling to Make-A-Wish office at least once per month at their own expense.
Contract: Full-time, permanent
Closing Date: 16th September 2025, 12:00 PM
We may close this role sooner if we receive a significant number of applications.
Core Purpose:
As part of the Community & Volunteering team, you’ll lead the involvement of volunteers and post-wish families, one of our most inspiring, engaged, and valued audiences in income-generating products and events, from challenge events and community fundraising to payroll giving, campaigns, and our lottery.
You’ll manage the full volunteer journey for Income & Engagement events from recruitment and onboarding through to briefing and event-day delivery ensuring exceptional support for fundraising activities, including our flagship balls and owned events.
Working closely with the Income & Engagement team, you’ll connect people with opportunities that match their interests and potential, supporting income growth and deeper, long-term engagement. You’ll also support the delivery of the Wish It On alumni programme and contribute to the community referral partner strategy, helping to build lasting pathways for post-wish families and volunteers to stay involved beyond the wish.
To see the full job description please see our website.
Key Responsibilities:
* Lead the end-to-end recruitment, matching, and onboarding of volunteers to power a diverse range of income-generating events — from flagship national campaigns to local community activations.
* Partner with the Income & Engagement team to scope and define volunteer resource requirements, aligning support with campaign objectives and audience needs.
* Serve as the on-the-ground volunteer lead at key events, delivering confident, compassionate guidance to ensure smooth, impactful delivery.
* Design and deliver high-quality volunteer briefings and resources that inspire, inform, and equip volunteers to create magical moments for participants and families.
* Develop and maintain clear, accessible volunteer role descriptions, training materials, and operational protocols tailored to each event’s scale and format.
* Coordinate complex volunteer logistics — including travel, accommodation, safeguarding, and accessibility — to create a seamless and inclusive experience for every volunteer.
* Champion the value of volunteer contributions by evidencing their impact on income generation, supporter experience, and mission delivery.
* Monitor and evaluate volunteer engagement and performance using qualitative feedback and data insights, refining recruitment and stewardship strategies to grow a motivated, mission-aligned volunteer community.
* Equivalent experience and knowledge acquired in the relevant fields minimum of an NVQ 3 (e.g. volunteer management, community engagement, events, fundraising, or nonprofit leadership).
* Significant experience working with volunteers in both fundraising and community contexts, including recruitment, training, and stewardship.
* A strong understanding of the value volunteers bring to income generation and event delivery.
* Experience acting as a volunteer lead at events or large-scale campaigns.
* Experience supporting income-generating or public-facing events, ideally within the charity or non-profit sector.
* Understanding of community fundraising and volunteer-led income generation.
* Knowledge of safeguarding, risk management, and best practices in volunteer engagement.
* Experience working cross-functionally with internal teams and external stakeholders.
To apply for this role:
To apply for this role you must submit both your CV and Cover Letter via our website, ensuring all questions below are answered in full.
General Questions
* Are you eligible to work in the UK?
* Will you require any reasonable adjustment during the selection stages?
* When are you available to start this role?
Assessed Questions
* Thinking about the context of the job description, how would you demonstrate our values of magic, inclusion and inspiration in a meaningful way in this role
* Please tell us about your experience as it relates to the key responsibilities for the role.
* Please describe your experience leading the recruitment, onboarding, and coordination of volunteers for income-generating events or campaigns. What impact did this have on fundraising outcomes?
* How have you developed or implemented strategies to engage volunteers or community supporters in fundraising activities, such as challenge events or local campaigns?
* Tell us about a time you acted as the volunteer lead at a large-scale or public-facing event. How did you ensure the volunteers were well-prepared and supported?
* This role involves developing inclusive, engaging volunteer opportunities for a variety of audiences, including post-wish families. Can you share an example of how you've adapted your approach to meet different supporter needs?
* Make-A-Wish values strong cross-team collaboration. Can you give an example of how you’ve worked with other departments (e.g. fundraising, marketing, community outreach) to deliver a successful volunteer-led initiative or event?
Interviews
First Stage: 22nd September
Second Stage: 26th September
If you have any queries, please contact jobs@makeawish.org.uk
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
General Business and Administrative
* Industries
Non-profit Organizations
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