Full job description
About us:
Retreat East is a luxury eco-retreat nestled in the Suffolk countryside, offering premium accommodation, a farm-to-table restaurant, a tranquil spa, and a curated farm shop. Renowned for its sustainable ethos and impeccable guest experiences, Retreat East provides a serene escape for residents and locals.
Role Overview:
As a Receptionist at Retreat East, you will be the first point of contact for our guests, setting the tone for their visit with warmth, professionalism, and efficiency. You will play a key role in delivering exceptional service, ensuring every guest feels welcomed and cared for from arrival to departure.
Key Responsibilities:
* Welcome guests with a friendly and professional demeanour.
* Handle check-ins and check-outs efficiently using our booking system (MEWS)
* Provide detailed information about Retreat East's offerings, including accommodation, restaurant, spa, and events.
* Answer phone calls and emails promptly, addressing inquiries and resolving issues.
* Liaise with housekeeping, restaurant, and spa teams to ensure seamless guest service.
* Manage bookings for spa treatments, dining, and other on-site activities using hotel platforms (ResDiary, Mews & Trybe).
* Maintain accurate records of bookings, payments, and guest preferences.
* Process payments and bookings as required.
* Assist with managing the reception area, ensuring it remains tidy and welcoming.
* Promote Retreat East's services and amenities to guests, including spa packages, events, and farm shop items.
* Encourage guest participation in on-site experiences to enhance their stay.
Skills & Attributes:
* Exceptional interpersonal and communication skills.
* Strong organisational skills with attention to detail.
* Proactive and solution-oriented, capable of handling guest concerns with tact and efficiency.
* Familiarity with booking or spa systems (training can be provided).
* A genuine passion for hospitality and sustainability.
Qualifications:
* Previous experience in a similar role within hospitality is preferred.
* Proficiency in Microsoft Office and other basic computer applications.
* Ability to work flexible hours, including weekends and holidays.
Why Join Us?
* Be part of a supportive, passionate, and growing team.
* Enjoy staff discounts on Retreat East's services and products.
* Work in a stunning environment promoting wellness and sustainability.
* Opportunities for professional development and growth.
If you are an enthusiastic individual with a commitment to delivering outstanding guest experiences, we would love to hear from you
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site gym
* On-site parking
Application question(s):
* Do you have your own transport to reach the site?
Experience:
* Reception: 2 years (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: From £25,396.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site gym
* On-site parking
Experience:
* Hotel Receptionist: 1 year (preferred)
Work Location: In person