Vacancy details
Talent pool
Operations - HE - Registry & Student Records
Title
Student Support & Retention Coordinator
Contract type
QA HE Ltd Permanent
Job advert
Student Support & Retention Coordinator
London or Birmingham | QA Higher Education | Hybrid
About The Role
As a Student Support & Retention Coordinator, you'll play a key role in supporting QAHE's Student Retention Strategy across our University Partnerships. Working closely with the Registry Retention Manager and a wide range of stakeholders, you'll help identify and support students at risk of disengagement, ensuring they receive timely interventions and support. This is a fantastic opportunity to be part of a new and exciting function within QA Higher Education, where your work will directly impact student outcomes.
Key Responsibilities
* Coordinating administrative activities aligned with QAHE's retention strategy.
* Managing the Registry Retention mailbox and handling student queries.
* Tracking and managing referrals to student support services.
* Supporting the development and implementation of new processes and systems.
* Monitoring 'at risk' students and ensuring appropriate interventions.
* Analysing student data to identify trends and support decision-making.
* Providing admin support for retention-related pilots and initiatives.
* Partnering with various student support teams to create the best experience.
About You
* Excellent communication and interpersonal skills
* Strong organisational and problem-solving abilities
* High attention to detail and data accuracy
* Adaptable and proactive in a fast-paced environment
* Experience in student administration would be beneficial
* Experience working with external partners and managing complex workloads
* Data analysis and reporting experience
* Intermediate Excel and Microsoft Office skills
Why QAHE?
At QAHE, we're shaping the next generation of technologists, leaders, and innovators. We believe in powering potential—for our learners and our people.
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Vacancy location
Location
London, London, London (Rosebery Avenue)