Technical Support Analyst Location: Onsite – Wolverhampton
Contract: Full-time | Permanent
Driving licence required
Are you passionate about delivering exceptional technical support and making a real difference to people’s working lives? We're looking for an experienced Technical Support Analyst to join a friendly, customer-focused ICT team. This is more than just a helpdesk role - you'll be a trusted advisor, a problem solver, and a key player in driving technical excellence across the organisation.
As the Technical Support Analyst, you’ll be the first point of contact for all IT-related issues. Working onsite at the Head Office, you’ll support colleagues by resolving a wide range of technical problems — from diagnosing hardware and software issues to tackling complex IT challenges using your in-depth knowledge and analytical mindset.
You’ll also collaborate closely with wider IT teams, including Infrastructure, Business Applications, and Data, helping to improve ways of working and ensuring every colleague receives a consistently high level of support.
Provide 1st and 2nd line support via phone, email and remote access
Troubleshoot and resolve issues across the IT estate (Windows, macOS, Android, Intune, Azure, D365)
Deliver a high-quality, empathetic service to colleagues – every time
Log and manage incidents using ITIL-aligned practices
Support out-of-hours when required as part of a rota
3+ years in a 1st or 2nd line support role
~ Strong experience in Microsoft Intune, Azure, Windows, macOS, Android, and D365
~ A+ / MCP qualification (ITIL Foundation desirable)
~ A full UK driving licence and willingness to travel to other sites if required
25 days holiday + bank holidays
~ Excellent pension and benefits
~ Join a business that makes a difference — not just to the people it serves, but to your own career and development.