Job Title: Receptionist
Location: MoD Boscombe Down, Amesbury, Wiltshire
Role Type: 12 Month Fixed Term Contract, Full Time
Role ID: 19504
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us a receptionist on a 12-month fixed term contact at our Boscombe Down site in Amesbury, Wiltshire.
Role Purpose:
Undertake a range of reception duties across the business, always presenting a positive image of QinetiQ and ensuring that processes and procedures are continuously followed.
The list of accountabilities details tasks which the role holder may be required to undertake. This list is not exhaustive, and the role holder may be required to undertake other related tasks appropriate to their level of seniority:
Key Accountabilities:
1. Demonstrate understanding of the concepts of Reception and customer services
2. Uphold the site security requirements in relation to contractors and site visitors as the first line of defence for security compliance
3. Act as the face of QinetiQ Boscombe Down for all visitors to site and ensure an exceptional visitors experience whilst in reception
4. Ensure quality of output from self, and others where appropriate
5. Identify issues within own remit and use standard practice to resolve where appropriate
6. Communicate and exchange information using tact and diplomacy
7. Demonstrate understanding of how the team integrates with others to accomplish objectives
8. Ensure a prompt and polite service for all contractors and visitors whist maintaining site access requirements and ensuring a positive customer experience
Outputs:
9. Perform daily checks to ensure visitors are booked onto site in advance with all required detail provided
10. Greet visitors at reception and book them onto site
11. Contact contractor hosts and escorts to ensure site access rules are upheld at all times
12. Maintain a range of records, entering, collating and organising data using standard methods to assist with data analysis
13. Provide reception service and assistance to internal and external customers
14. Manage a large volume of calls and emails
15. Administration of complex visitor bookings, including contractors, VIP’s and groups
16. Provide support to groups of visitors, e.g booking onto site, using standard procedures and in line with health and safety and security requirements
17. Liaise effectively with visitor hosts and escorts
18. Assist team members with the organisation of events
19. Make diary entries accurately and clearly
20. Photocopying, printing, shredding etc. in accordance with health and safety instructions
21. Provide holiday/sickness cover for other members of the team as required across the site operations function
22. Provide additional support to the BCE Site Operations Function as required
23. Produce all hard passes for Contractors, QinetiQ staff, permanent contractors and resident lodgers in line with guidance from Site office and Security
24. Manage stock items for reception and the systems (SYSIS, SATEON etc) ensuring we do not run out
25. Keep up to date with procedures for both Contractor Control and Main Reception
Key Capabilities/Knowledge:
26. Excellent interpersonal and communication skills
27. Good working knowledge of Microsoft Word and Outlook
28. Good organisational skills with the ability to multi-task
29. An excellent team player
30. Attention to detail
31. Willingness to learn new skills and processes
32. A commitment to continuous improvement both personal and process
33. Commitment to delivering excellent customer service
34. Ability to understand and uphold security access requirements across all stakeholders
Experience & Qualifications:
Essential:
35. Experience in a customer facing role, contractor control or reception environment
36. Demonstrable business administration experience equivalent to NVQ Level 3
Desirable:
37. Business admin or customer service qualification to NVQ Level 3
38. Security clearance a distinct advantage
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.
Our Benefits:
39. Matched contribution pension scheme, with life assurance
40. Competitive holiday allowance, with the option to purchase additional days
41. Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
42. Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
43. We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
44. Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.
For further information on National Security Vetting, please see the link below.