Job description:
We are looking for a Waterside Supervisor to join our team at Furness Vale Marina.
As a Waterside Supervisor, you are responsible for the assisting the Marina Manager to achieve great Operational and Commercial performance of the marina, ensuring you maximise the sales and profitability. You will be required to lead your teams to create a world class service for every one of your customers.
This is a Full-Time role, including weekends and out of hours emergency phone cover.
Responsibilities:
To be successful you will need to possess the following:
· Make every moment matter by being focused on building a culture of giving the best in class customer service.
· Ensure every customer interaction counts, ensuring customer complaints are dealt with effectively and efficiently, through face to face, telephone & email.
· Be positive and show energy by ensuring you display a positive attitude.
· Ensure the brand vision and values are adhered to and lived and breathed daily.
· Behave as one crew working collaboratively to achieve one goal.
· Coach, develop and mentor teams at all levels to deliver high performance.
· Assist in maintaining high performance through regular site inspections and regular checks.
· Always create an environment of open communication at all levels.
· Embrace diversity and inclusion ensuring everyone respects each other.
· Proven track record with delivering the best-in-class customer service.
Core Behaviours
Give off good vibes –
· Make every moment matter
· We're in the leisure business: make it memorable
· Be positive, show energy
Get on board together –
· Behave as one crew
· Communicate openly, share & celebrate
· Respect each other
Make it happen –
· Take pride Own it Follow it through
· Listen Then exceed expectations every time
· Remember – detail really matters.
Hours of work: 37.5 hours per week (5 out of 7 days)
Benefits with this role
* Salary £24,000 per annum, salary depending on experience.
* Life assurance
* Additional annual leave, between 25 and 30 days holiday depending on length of service, plus bank holidays.
* Access to an employee assistance programme
* Vitality health care, plus benefits included in this package such as:
* Discounted apple watch
* Amazon Prime membership
* Free Café Nero coffee per month
* Discounted Waitrose shopping
* Discounts at Expedia and Mr and Mrs Smith
* 75% off spa days at Champneys
* A free cinema ticket at the Odeon or Vue per month
* Gym discounts
* The list goes on
Job Types: Full-time, Permanent
Benefits:
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person
Job Types: Full-time, Permanent
Pay: £24,420.00-£25,750.00 per year
Benefits:
* Bereavement leave
* Company pension
* Employee discount
* Gym membership
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person