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What you’ll be doing
1. Building and nurturing strong, multi-level relationships with customers to understand their immediate needs, long-term goals, and strategic priorities.
2. Gaining deep insight into each customer’s business, environment, and challenges to tailor your approach effectively.
3. Developing and executing customer success plans that align Cisco technology adoption with business objectives and industry trends—supporting both customer outcomes and your own sales targets.
4. Maintaining a healthy pipeline of qualified opportunities, working closely with relevant stakeholders and colleagues in virtual teams to drive growth.
5. Acting as the single point of contact for all things Cisco—ensuring a seamless, consistent experience for your customers.
The skills you’ll need
* Relationship Building
* Collaboration
* Customer Relationship Management
* Business Development
* Solution Selling
* Market Analysis
What you'll bring
* Proven experience in customer success and relationship management.
* Extensive experience building lasting B2B customer relationships across customer retention sales, account management, acquisition or new business.
* Excellent communication and stakeholder engagement with the ability to collaborate cross-functionally.
* Experience with Cisco solutions, and an understanding of the Cisco product portfolio.
* Willing and eligible to undergo Security Check (SC) level enhanced security clearance.
What's in it for you
* On target bonus
* BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
Why UK Sales and Commercial
We’re building one of the biggest and best sales teams in the country, with ambitions to develop a high-performance culture focused on career progression and excellence in solutions delivery.
Why Business
BT, with over 175 years of heritage, is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity and inclusion, and are committed to making a positive impact through digital inclusion and community engagement. Join us to be part of a diverse, innovative team making a societal difference.
A FEW POINTS TO NOTE: We welcome flexible working arrangements and will provide reasonable adjustments during the recruitment process. If you’re excited about this role but don’t meet every requirement, please apply anyway — diversity of experience is valued.
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