Job Title: Customer Relations Executive
Location: Epsom
Salary: Competitive
Working Hours: 9am - 5.30pm
Working pattern: Hybrid (2 days in the office, 3 days from home)
*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location
About the Role:
The Customer Relations team handles customer complaints with the goal of resolving issues fairly and promptly. They work to ensure excellent customer outcomes while following industry regulations.
What You'll Be Doing:
Delivering excellent complaint resolution and customer service
Acknowledging complaints quickly and keeping customers updated throughout the process
Working closely with operational teams to maintain clear communication and effective complaint handling
Becoming a subject matter expert in complaints and resolutions to support contact centres
Using leadership skills to help guide the team
Assisting with other related Customer Relations tasks as needed
Keeping accurate records of customer interactions and complaints
Experience You'll Gain:
Developing strong verbal and written communication skills
Gaining valuable experience in a fast-paced corporate environment
Learning to influence and improve team processes
Building supportive relationships with managers and team members
Key Experience & Skills:
Strong verbal and written communication
Good decision-making and judgment
Ability to work independently and stay task-focused
Strong time management and organisational skills
Team player who promotes collaboration and inclusivity
Attributes & Behaviours:
Proactive and customer-focused
Able to work efficiently on your own initiative
Willing to empathise with customers and act with fairness
Benefits:
Hybrid working (2 days in the office, 3 days remotely).
Access to car schemes for you and your family.
Excellent pension scheme with up to 6% employee and 15% employer contributions.
Generous annual leave (25 days) with holiday purchase options.
Private Medical Healthcare for you, your partner, and children.
Group Income Protection cover with wellbeing services.
Employee Assistance Program and other health initiatives.
Onsite gym, sports/social club, and other health-focused programs.
Dress for your day policy for comfort at work.
Free parking and onsite restaurant.
Two volunteering days per year.
Flexible working arrangements and ongoing learning opportunities.
Personal development review each quarter and £250 contribution for learning outside of work.
Regular company events like summer BBQs and Christmas parties