As a Customer Account Co-ordinator, you'll be the main point of contact for our clients—managing enquiries, processing orders, resolving issues, and ensuring every customer feels valued. You'll work closely with internal engineering and estimating teams to deliver a smooth end-to-end service and maintain strong ongoing relationships.
Job Responsibilities
* Manage customer accounts and respond to enquiries via phone, email and CRM systems
* Process orders, track shipments and update customers with accurate information
* Resolve complaints or issues efficiently and professionally
* Coordinate between sales, logistics and finance teams to ensure seamless service
* Maintain accurate records of interactions, invoices and order histories
* Build strong relationships with both new and existing customers
* Identify opportunities to improve processes and customer satisfaction
Qualifications
* Previous experience in customer service, account management, sales support or admin
* Excellent communication skills (written and verbal)
* Strong organisation and attention to detail
* Confident working with CRM systems, spreadsheets and administrative tools
* Problem-solver with a proactive, positive attitude
* Able to manage multiple tasks and deadlines at once
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