As a Principal Payroll Analyst, you’ll take ownership of developing and leading sector‑specific payroll expertise across the business.
You’ll continuously build your knowledge of payroll legislation, regulation, and industry developments; ensuring both you and the wider team remain ahead of change.
You’ll play a key role in strengthening capability across the function, supporting Analysts through knowledge sharing, contributing to the development of payroll knowledge libraries, and acting as a go‑to expert for complex or high‑risk queries.
You’ll also be involved in customer discussions, helping to shape payroll solutions and improvements, while gaining a deeper understanding of varied payroll environments.
Alongside this, you’ll enhance your experience in risk management, governance, and continuous improvement, identifying trends, supporting process optimisation, and contributing to automation and standardisation initiatives.
Your Team
You’ll work at the heart of the Managed Payroll service, partnering closely with Payroll Analysts, Senior Payroll Analysts, the Payroll Manager, Operations, Service Design, and the Academy.
Acting as a trusted subject matter expert, you’ll support and guide the wider payroll team, providing technical oversight, handling escalations, and ensuring consistency in payroll delivery.
You’ll also collaborate with customers and internal stakeholders, contributing specialist insight to service discussions and improvement initiatives.
Your Impact
Your expertise will directly drive the quality, consistency, and reliability of payroll services.
By acting as an escalation point and ensuring payroll controls are correctly applied, you’ll reduce risk and improve service outcomes for customers.
You’ll identify trends in payroll activity, feeding insights back into the business to minimise repeat issues and strengthen processes.
Through your involvement in incident management, post‑incident reviews, and corrective actions, you’ll help embed a culture of continuous improvement.
You’ll also play a key role in maintaining compliance with quality standards, supporting audit readiness, and ensuring processes align with recognised frameworks such as ISO 9001.
Ultimately, your work will enhance service quality, improve customer confidence, and support the ongoing evolution of the Managed Payroll service.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
* Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programmes
* 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
* Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
* Enhanced Family leave
* My MHRewards offering discounts at over 900 retailers
* Monthly employee recognition programme and departmental awards
* Referral bonus scheme of up to £2,000
* Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
* On‑site subsidised restaurants offering a variety of fresh meals daily
* Opt‑in benefits schemes such as private medical insurance and dental coverage
Skills for the job
* Communication
* Customer Service
* Legislation
* Payroll
* Problem Solving
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