An exciting opportunity has arisen for a Clientele Services Team Manager in the insurance industry, specialising in customer service within our team based in Stockport, Manchester. The role requires a committed individual with a proven track record in leading teams towards achieving common goals, being responsible for managing the service team, and ensuring a high standard of clientele delivery across all provisions.
Client Details
Our client is a well-established player in the insurance industry with a medium-sized team spread across multiple locations. They are renowned for their customer-centric approach and have a strong commitment towards ensuring customer satisfaction.
Description
Lead and motivate the customer service team to ensure delivery of outstanding service to members.
Manage the performance of team members, providing coaching and development opportunities as needed.
Implement strategies to improve service quality and efficiency.
Act as the first point of escalation for complex member queries or complaints.
Ensure compliance with regulatory requirements in all interactions.
Drive continuous improvement initiatives within the team.
Analyze inbound, outbound, and web-generated member interactions to spot patterns and trends.
Collaborate with colleagues across departments to predict, monitor, and assess the impact of their projects on member interactions.
Maintain a deep understanding of the Society's products and stay informed about competi...