Income Officer – Permanent, Full Time Location: Shropshire Salary: £28,624 - £30,060 Local Government Pension Scheme Hours: 37 hours per week Are you passionate about helping people sustain their tenancies while ensuring income recovery is managed effectively? We’re looking for a proactive and customer-focused Income Officer to join a busy housing team in Shropshire. About the Role As an Income Officer, you’ll play a key part in supporting residents to maintain their tenancies and managing rent and other neighbourhood-related income streams. You’ll build strong relationships with tenants, provide practical support, and work with partners to maximise income recovery while ensuring a fair and supportive approach. This is a varied, front-line role where no two days are the same — from negotiating payment plans and giving benefit advice to preparing court documentation and making a real difference in people’s lives. Key Responsibilities * Manage a designated caseload of rent and other neighbourhood-related debt * Proactively engage with tenants to prevent arrears and income loss * Negotiate and agree payment plans, offering clear and empathetic advice * Support vulnerable tenants by signposting to appropriate services * Prepare and deliver legal notices, attend court when necessary * Work closely with colleagues, partners, and external agencies to resolve issues * Keep accurate records and contribute to performance targets About You We’re looking for someone who is: * A confident communicator with a customer-first approach * Skilled in negotiation and able to manage sensitive conversations * Organised and able to manage a busy and varied workload * Knowledgeable (or willing to learn) about welfare reform, benefits, and income recovery processes * Comfortable working both independently and as part of a team What’s on Offer * Competitive salary * 28 days annual leave, rising to 33 after 5 years * Local Government Pension Scheme * Flexible working and mileage reimbursement * Opportunities for training and professional development * The chance to make a meaningful difference in your community ⚠️ Additional Information * A valid driving licence and access to a vehicle are required * This role involves lone working and occasional evening work * Appointment is subject to satisfactory references, medical clearance, and a DBS check Ready to take the next step in your housing career? Apply today to join a team that puts people and communities at the heart of everything they do This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business