LOCATION: Heathrow Airport SHIFT PATTERN: 4 on 2 off, 40 hours per week PAY RATE: £17.69 PER HOUR If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE You will utilise live feed systems, planning for disruption, monitoring changing airline schedules whilst being responsible for coordinating and monitoring the safe deployment of employees, vehicles and equipment for the Assistance program at Heathrow Airport, ensuring customer requirements are made in accordance with contractual and service level agreements You will be the central point of communication for our airport partners, handling agents, airlines and our own staff. The ability to multi-task is key! KEY RESPONSIBILITIES Using the computerised systems available you will constantly monitor the movement of customer aircraft and consider the requirements of every customer against the operational needs or limitations and assign the appropriate resource with the necessary skills and equipment to achieve the task within the required timeframe and to specification. You will ensure work is assigned in a fair and consistent manner You must be confident in raising operational issues with the Senior Management team on duty, and colleagues in other supervisory positions that are customer facing You must ensure you are up to date with operational changes after periods away from work and remain current for airside pass requirements Brief staff on operational issues when required Be available to attend training days. To ensure the health and safety standards are always adhered to To ensure standards of personal grooming, timekeeping, absence, attitude and behaviour are of a high standard. HEALTH AND SAFETY RESPONSIBILITIES: Ensure work is carried out in accordance with site/department procedures and training provided. · Comply with the WJ Health and Safety Policy, procedures and protocols at all time Ensure you have received the required training prior to commencing works Ensure that you are working in accordance with the safe system of works, as briefed by your Line Manager Ensure that you are fit for work prior to reporting for duty each day Report any health and safety concerns to your line manager Once Personal Protective Equipment (PPE) has been issued ensure that you always keep it serviceable and report any defects to your line manager Always ensure while at work you are wearing the correct PPE If you are operating machinery/plant/vehicles you must operate safely in accordance with the instruction and training provided Always set a good example. OTHER DUTIES AND RESPONSIBILITIES: To be aware of policy and procedures owned and changed from time to time by Wilson James Limited. To be aware of policy and procedures owned and changed from time to time by the Client. To positively participate in the Staff Welfare & Development Programme. Carry out any other reasonable request as required by the Client, Line Manager or Supervisor. · Please note that during quiet times (low volume months or quiet periods) you will be expected to help on the Customer Care Contract assisting/helping passengers in wheelchairs. REQUIRED SKILLS AND EXPERIENCE Previous Airline &/or Airport experience is preferable although allocation experience gained within another high-pressured environment would also be beneficial, such as the emergency services. You must be fluent in English language, both verbally and written to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties. Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role. Excellent communication skills with an empathic nature Demonstrate excellent customer service. Intermediate IT Skills, with the ability to work from multiple live feed screens. Demonstrate the ability to think and act quickly in emergencies or under pressure. Have an ability to deliver succinct and clear verbal and written reports where necessary. Maintain a high standard of personal presentation. Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure effectiveness and availability of departmental resources. Able to demonstrate an ability to work as part of a team. · Able to deal calmly and confidently with all demands from the public in a high-pressured environment. An understanding of the principles of equality and diversity in relation to other members of the teams needs QUALIFICATIONS Educated to degree level (Desirable) Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 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