Description
VIP Nation (UK) provides VIP package solutions to, festivals and domestic tours. The VIP Nation team works alongside the event organisers to develop VIP concepts and products to enhance the fan experience and generate revenue for the artist, festival or rights holder.
The role of Ticketing Manager sits within the UK festival and domestic tours division and reports to the Head of Ticketing, in this role you will be focusing primarily on festival activity but also managing domestic touring activity as required.
The Ticketing Manager is responsible for the reporting of the ticketing sales as well as inventory and product set-up across allocated festivals and tours, to maximise package sales, revenue and customer experience.
The role requires attendance at festivals throughout the summer to manage ticketing duties, accommodation allocation and where relevant, assisting the Event Manager, sometimes working alongside other members of the Ticketing team.
You will need to possess exceptional numerical and organisational skills, be detail oriented, commercially driven and able to work on multiple projects simultaneously, sometimes to short deadlines.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
Competencies / Skills / Knowledge / Experience
1. Previous experience of reporting on and analysing data, ideally in a ticketing environment is desirable
2. Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
3. Strong organisational skills and a proven ability to multi-task, prioritise, manage task
4. Experience of managing content, optimising the customer journey and improving customer experience is desirable
5. Experience in online ticket sales is required
6. Experience of managing ticket inventory is desirable
7. On site ticketing experience, particularly at festivals, is desirable
8. Full clean UK Driving License is beneficial but not a requirement
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
9. Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders from multiple countries
10. Positive, proactive and solution focused, demonstrating initiative, drive and commitment to achieve objectives
11. Ability to work accurately and effectively and to meet deadlines
12. Ability to work independently with a high level of personal responsibility and initiative
13. Combines analytical thought with creativity to excel at problem-solving
14. Commercially minded – able to identify and exploit opportunities
You may have experience in the following roles: Ticketing Manager, Sales Manager, Client Account / Services Manager, Box Office Manager, Event Assistant
What the role includes (for allocated festivals and domestic tours or events)
15. Work with Ticketing team to provide data to advise on VIP festival and UK touring package proposals (with a focus on package contents wording)
16. Liaise with promoter’s ticketing department or third parties to manage ticket stock
17. Manage end-to-end event ticketing for a variety of festivals & UK tours, including liaising with promoters and ticket agents, managing allocations, maximising ticket sales, on-site delivery and reconciling events
18. Prepare materials for on-sale by obtaining and confirming tour/festival/event details including, UK tour routing/event dates; pre-sale/on-sale schedule including any fan club or sponsors exclusivity and requirements; purchaser ticket limits and age restrictions; face value price structure and scaling; booking fees, rebates, type of ticket stock and associated text; seating plans and locations; request ticket holds and approve locations in all cities for all VIP packages
19. Complete set up forms, oversee ticket pricing charts for allocated festivals & tours and check on correctness of all points of sale
20. Ensure VIP online visibility to consumers across all ticket platforms using promo boxes, upsells and other methods.
21. Ensure VIP packages are available to purchase for all pre-sales and public on-sales, across multiple on-sale schedules, cities and time-zones
22. Administer events in EOS (our in-house event operating system), manage inventory and allocations including, collate sales data from Ticketmaster UK and other UK ticket vendors; distribute sales reports on agreed schedule to VIP Nation, LN Ticketing, Promoters, Agents, Artist Management and Partners
23. Manage ticket holds for offline bookings & ensure distribution of tickets & event information where necessary
24. Complete weekly sales reports for VIP Nation packages, communicating and advising on any key WOW movement, proposed allocation changes or mark-backs
25. Where tickets are not printed on Ticketmaster stock, create and manage a dispatch plan to ensure ticket proofs and stock are received on time for dispatch to customers
26. Plan and execute the closing of allocated event sales by instructing ticket vendors to close sales; sending instructions to promotional sites to list as off-sale/sold out; obtain and report on final sales; order customer lists for the Event Manager
27. Pro-actively advise the wider team on opportunities to maximise sales by moving inventory around products to maximise best sellers
28. Working with the Customer Experience Manager, analyse customer feedback and frequently asked questions, and proactively look for ways to improve the customer journey based on these observations
29. Obtain official festival and tour visual assets, adapt and edit to fit our web and social media needs, gaining approval with artist management/agent
30. Creating VIP Nation tour web pages, making sure any presale and on sale links are added, as well as to all relevant Live Nation & Artist websites and presale web pages
31. Allocation of accommodation structures to customers at festivals
32. Attend events, working onsite to manage specific ticketing duties, where relevant, including assisting the Event Manager
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
APPLICATION DEADLINE: Wednesday 22nd April. We reserve the right to close applications at any time so encourage early application where possible.
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.