How do data and technology help restaurants to grow as consumer habits change? You'll serve as a trusted voice within a multidisciplinary team, delivering high-impact, structured insights that go beyond metrics - embedding the voice of the customer into future-facing strategies and performance evaluation. Your work will illuminate the moments that matter most, uncover opportunities for growth, and directly influence how Deliveroo wins with customers.
Ensure insights go beyond surface metrics embedding a deep understanding of customer needs and behaviours into strategic planning and in-market execution
Use a wide range of data sources, with a strong focus on quantitative analysis (SQL/Python/R experience desirable), to connect research findings with internal performance data (e.g. order volume, customer retention) and external benchmarks (e.g. market share)
Translate complex data into clear, actionable stories - enabling stakeholders to make informed, customer-centric decisions
You'll be a strategic thinker with a proven ability to influence decision-making through deep, data-led user insight. You bring strong analytical thinking and conceptual agility, moving comfortably between granular data and the bigger picture. Your curiosity extends to emerging technologies, including AI, with real-world examples of how you've used AI tools to enhance the research process - from insight generation to analysis.
You have a passion for customer-centricity and take full ownership of the quality and influence of your insights.
Skilled at crafting insight narratives that are not just rigorous but persuasive, helping shape how the business understands and serves its customers.
This is a high-visibility role, operating under Deliveroo's hybrid working policy (three days per week in our London HQ). Occasional travel to key global markets - including the UAE and France - will be required.
Benefits and Diversity
We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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