Housing Lead Officer needed in rugby ref 1545384
Location: Rugby – 40% site presence, Wednesday then flexible
Length: 3 months potential extension
Rate: Flexible £28ph
Job Role:
You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You’ll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you’ll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis.