Position: Manager, Medical Information Operations
Location: Windsor, 1 Day in the office per week
Reports to: Director, Medical Information Operations
Position Overview
The Manager, Medical Information Operations is responsible for leading the day-to-day operational activities of the Medical Information Department. This includes oversight of Standard Operating Procedures (SOPs), vendor management, the Medical Information Inquiry Management System (IRMS), departmental training, and ensuring compliance with regional and national codes and practices.
This role serves as the Subject Matter Expert (SME) for IRMS data entry, coding, quality review, reporting, and inquiry tracking. The Manager will act as a key liaison between internal stakeholders, vendors, and cross-functional teams, ensuring a consistently high standard of service while driving operational excellence across the EU/UK region.
Key Responsibilities
Operational Leadership & Oversight
* Manage daily operations of the Medical Information Department, including adherence to SOPs and compliance standards.
* Serve as SME for IRMS, ensuring accurate data entry, coding, reporting, and system oversight (user access, security groups, and response templates).
* Deliver ongoing training for IRMS users, identifying training needs and supporting system enhancements.
* Provide oversight of MI vendors (translation services and regional contact centers), ensuring service quality through KPI monitoring and regular quality reviews.
Vendor & Stakeholder Management
* Act as point of contact for vendor Project Managers, providing guidance on processes and policies.
* Collaborate with internal teams (Drug Safety, Quality Assurance, Supply Chain, Medical Affiliates) to ensure case monitoring, reconciliation of adverse events, and product quality complaints.
* Manage internal communications systems (phone lines/IVR) from an MI perspective.
* Act as primary contact for internal colleagues regarding translation requests and provide access/training for translation systems.
Compliance & Quality Assurance
* Ensure services are delivered in compliance with EFPIA, ABPI, and other applicable codes and regulations.
* Support audits and inspections, ensuring department readiness and adherence to best practices.
* Develop, enhance, and implement MI-related policies, procedures, and systems.
Metrics, Reporting & Training
* Provide MI inquiry-related metrics and reports to stakeholders on a regular basis.
* Act as departmental point of contact for internal reporting requests.
* Support ongoing evaluation and implementation of enhanced communication channels in line with evolving regulatory requirements and technology.
Leadership & Team Development
* Lead with clarity, empathy, and inclusivity, fostering high-performing teams through mentorship and collaborative decision-making.
* Champion continuous improvement, adaptability, and customer-centric service delivery.
* Contribute to interdepartmental projects, supporting wider organizational goals.
Qualifications & Experience
* B.S. or equivalent degree in life sciences or related discipline.
* +5 years of experience in Medical Information (pharmaceutical or life sciences sector).
* Professional experience with MI inquiry tracking systems (IRMS experience preferred).
* Vendor management experience required.
* Solid knowledge of regulatory standards for Medical Information (including EFPIA and ABPI Codes).
* Proven leadership experience managing teams within EU/UK region.
eireann.evans@meetlifesciences.com