Rework Supervisor Location: Southampton, Office based Hours: 40 hours per week, Monday to Friday Salary: Negotiable depending on experience Excellent Benefits Purpose of the job To supervise a team who perform various rework/upgrade/repack activities on Garmin products. Key Duties & Responsibilities Supervise the Rework Team on a daily basis. Responsible for ensuring all products are delivered on time to a high standard Liaise with EMEA Sales Support to review bundle requests, provide advice, define backflush locators, check viability of proposals and redraft NERRs if required. Liaising dialing with Team Leaders to determine labour requirements and discuss scheduling Provide a breakdown of rework cost and request approval for all new bundle/VA products Responsible for key/locker allocations Maintaining scrap rota Scheduling/leading internal meetings. Representing Rework in inter-departmental meetings Conduct performance reviews every 12 months. Monitor Rework Associates/Team Leaders performance. Regularly evaluate staff performance and provide specific targets. Assist associates in attaining objectives. Liaise with European, US and Taiwanese counterparts to plan projects, overcome possible obstacles and assure customer satisfaction Responsible for Rework inventory and stock movement Setting and reviewing Oracle Routings and BOMs. Liaise with Inventory Planning/Demand Planning/Order Management to ensure order fulfilment. Define Oracle processes required for Rework activities. Provide costing analysis and advice to the sales team when new products are created. Monitor Oracle transactions and resolve any issues. Escalate with IT Oracle support if required. Investigate any issues identified and reported with product previously reworked and shipped Produce job instructions for new bundles, ECOs and excess conversion requirements Create Discrete Jobs and attach job instructions Communicate changes in departmental processes to the RW team Communicate any packing or Oracle errors to RW associates and maintain an Error log. Introduce measures to reduce error rate. Responsible for overall control of WIP job scheduling and ensuring staff resources are available to meet deadlines Cost and efficiency saving analysis and implementation Procure components for bundles and other NERR related products through local and European suppliers Stock adjustments for consumable items with a value less than $200 Maintaining forms for booking out Tape guns, Knives, SD cards, keys Process owner for Non-ECO rework requests. Responsible for requesting any changes in the process or to the format of document GEQS_160 Source components for ECO requirements through Olathe, Taiwan and Europe Compile a monthly rework report, and provide breakdown/analysis of output, costs and KPIs. Analyse the departments performance and report KPIs to superiors. Responsible for defining and maintaining Rework processes (Record processes and map process flows). Requirement to continually improve processes and drive efficiencies while reducing costs to the company Provide comprehensive training, tuition and assistance for the team Work closely with the Inventory Planning, Demand Planning, Order Management and Warehouse teams to ensure job deadlines are met with efficient use of resources. Maintain technical rework areas. Ensure all hardware is correct spec and functions correctly Work closely with Europe QA to implement effective quality assurance processes Maintain SN control of all products Maintain update applications and SW. Work with Olathe and TWN to implement updates. Education & Experience Consumer Electronics or Computer Based experience. Competent with PCs and packages to include MS Office. Good written and verbal communication skills. Experience in a position of responsibility. Proven ability to work as part of a team.