About the Role
One of my local governement clients is seeking an organised and proactive Business Support Officer to provide high-quality administrative and reception support across the borough’s Family Hubs.
This is a fantastic opportunity to contribute to services that make a real difference to children and families within the local community. The successful candidate will play a key role in ensuring the smooth day-to-day operation of Family Hubs by delivering exceptional front-line customer service and efficient administrative support.
Key Responsibilities
In this varied role, your duties will include:
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Providing a welcoming reception service to children, families, staff, and visitors at Family Hubs, ensuring they can easily access the services they need.
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Managing telephone and in-person enquiries, maintaining a friendly and professional manner at all times.
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Supporting the administration and organisation of Family Hub activities, including booking rooms, preparing spaces for events, and maintaining supplies.
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Accurately inputting and maintaining data and records on the Family Hubs case management system.
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Taking accurate minutes and notes at meetings, maintaining confidentiality at all times.
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Assisting with financial administration, including raising purchase orders, processing invoices, and managing stationery and equipment orders.
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Conducting daily and weekly health and safety checks, acting as a key holder, and supporting site management responsibilities.
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Keeping reception and public areas clean, tidy, and welcoming, ensuring noticeboards and information displays are kept up to date.
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Providing cover at other Family Hub locations across Lewisham as required.
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Working collaboratively with colleagues and partner agencies to support children and families effectively.
About You
To be successful in this role, you will have:
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Proven experience in administrative, business support, or reception roles, ideally within a public sector or children’s services environment.
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Excellent communication and interpersonal skills, with a welcoming and professional approach.
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Strong IT skills, including experience using Microsoft Office and database systems.
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A high level of organisation and attention to detail.
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The ability to work both independently and as part of a team.
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A proactive attitude and the flexibility to adapt to changing service needs.
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A valid Enhanced DBS certificate (ESSENTIAL).
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd