SERVICE DESK ANALYST £31000 + COMPANY BENEFITS EAST GRINSTEAD Bridge Recruitment are currently working with a well-established membership organisation who are dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk Analyst to join their growing team. PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: ● Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management process. ● Provide user support for all hardware and software issues including incident resolution, installation\implementation and guidance\training. ● Monitor, manage and progress all service requests in an efficient and professional manner, restoring normal working service as quickly as possible. ● Escalate incidents to appropriate teams\individuals in line with the incident management process, ensuring users are informed of the progress of their requests. ● Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined ...