Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.
This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.
Key Job Responsibilities:
* To provide technical support to end users and engineers both internally and externally.
* To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
* To ensure prompt and accurate information is scheduled.
* To answer customer telephone calls ensuring internal customer service standards are met.
* To provide a positive experience for customers ensuring prompt and accurate information is captured.
* Any other reasonable requests from the line manager and SLT members.
* To provide support to the Service Scheduling Team when required.
* Embrace new customers and technologies the company adopt.
Requirements
* Excellent telephone manner
* PC Literate
* Team Player
* Strong Interpersonal and communication skills
* Ability to prioritize workloads
* Exceed all tasks given
* Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
* Ability to work within a continually changing environment
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Benefits Include:
* Supportive and Collaborative Environment
* Company Health Care Plan
* Company Pension
* Life Insurance
* Referral Scheme
* Employee Recognition Scheme
* Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
* Cycle to Work Scheme
* Wagestream – Get instant access to your wages through our financial wellbeing tool.
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