Aftercare Administrator
Location: Leeds, West Yorkshire
Employment Type: Full Time
Salary: £28,000 – £33,000 per year depending on experience
We are recruiting an Aftercare Administrator to support a Quality & Aftercare team working across projects in the Yorkshire region. The role focuses on managing post-handover defects, coordinating remedial works, and ensuring customer care issues are handled efficiently and professionally.
Candidates with experience in residential construction or housebuilding environments will be particularly well suited to this role.
Key Responsibilities
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Log and manage post-handover defects and customer care issues from receipt through to resolution.
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Maintain accurate records of defects, actions, costs and completion dates.
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Coordinate defect rectification works with subcontractors, suppliers and site teams.
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Maintain aftercare records using internal systems such as Viewpoint and Clixifix where applicable.
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Produce reports on defect trends, response times, costs and outstanding actions.
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Assist with monitoring aftercare budgets and tracking defect rectification costs.
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Raise purchase orders and process invoices in line with company procedures.
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Schedule inspections, remedial works and follow-up visits.
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Coordinate access arrangements with clients, residents and managing agents.
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Act as a professional point of contact for customers, clients and internal teams.
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Escalate recurring or high-risk issues when required.
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Support audits, reporting and continuous improvement initiatives.
Requirements
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Experience in an aftercare, customer care or administrative role within construction, housebuilding or the built environment.
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Understanding of residential construction processes.
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Experience using systems such as Viewpoint; knowledge of Clixifix is beneficial.
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Experience with scheduling, reporting and cost tracking.
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Strong IT skills including Microsoft Word and Excel.
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Highly organised with strong attention to detail.
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Excellent communication skills and customer-focused approach.
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GCSEs or equivalent including Maths and English.
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Full UK Driving Licence.
Benefits
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Competitive salary and benefits package
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Opportunities for career development and progression
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Employee Assistance Programme
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Birthday day off
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Option to purchase additional annual leave
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Cycle to Work scheme
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Pension contribution
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Private healthcare scheme
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Life assurance cover