Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact. Delivering exceptional service and support with everyday banking needs, building relationships, solving problems, and making a real difference to our customers’ lives.
This is a permanent, full‑time position working 35 hours per week. It is located in Leeds Crossgates, West Yorkshire.
Responsibilities
Your principal role is welcoming our valued customers to the branch, helping them to use our digital services, and educating them on the benefits of these services. You will resolve any banking queries, have conversations to understand customers’ needs, and propose the best solutions from our broad range of products and services. You will also work with colleagues across branches and Digital Experience Centre to ensure customers have the right person to speak to when they need expert advice.
Qualifications
- Experience in a customer service environment and a desire to deliver simply brilliant experiences for customers.
- Natural curiosity to offer the best solutions for customers.
- Great communication skills with the ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital and a desire to keep up to date with new technologies.
- Demonstrated customer‑first behaviours: empathy, honesty, challenge, and accountability.
Benefits
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Job Information
- Job Identification: 3824
- Apply Before: 06/24/2026, 10:55 PM
- Location: 10 Austhorpe Road, Leeds, LS15 8DL, GB
